On uLanguage, cancellation or reschedule within 24h is not allowed. Each time slot of a teacher needs to be booked in advance and can only be booked once. 

If you can't take a lesson, make sure you're notifying your teacher at your earliest convenience. Talk with your teacher and see if a refund or rescheduling can be arranged. 

• Lessons that will happen within 24 hours can only be canceled or rescheduled by “report a problem” after lesson time, (How to report a lesson problem?)
• If your refund request is not agreed upon, your teacher is entitled to receive full payment.

Note that if both have agreed to "reschedule a lesson", the lesson can no longer be canceled but should proceed with a new date and time. Should there be further issues, you can report a problem again after the new lesson date and time. 

uLanguage is a global learning community that connects students and teachers for language and computer science lessons.  We believe that interaction and cultural sharing are the best way to master any natural language or programming language. With thousands of teachers, and 100 languages to choose from, uLanguage helps everyone with their personal journey to master a language.

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Trial lessons are a way to learn how to use the uLanguage system. They give you a chance to see the whole picture of what the uLanguage experience is like at a discounted price. Trial lessons will help you get used to the payment process, the scheduling system, and how to confirm a completed lesson.

Each user has three trial lessons that they can use to try out uLanguage. You can use 1 trial lesson per teacher, and you can use them whenever you’d like. You do not need to use them all at once, trial lessons do not expire.

The purpose of offering trial lessons is to give a way for students to get to know the system, not a way to get to know the teachers. If you are on the fence about a teacher, we would recommend researching feedback about the teacher from previous students, and watching their introduction video.

However, if something happens and your trial lesson gets cancelled, you can contact uLanguage support with the lesson ID # of the canceled lesson, and we'll reactivate it for you.

To help our students quickly understand how uLanguage and lessons work, we have designed trial lesson to get you on board.  

• Trial lessons are offered by teachers at a discounted price 
• Each new user has 3 Trial lessons that need to be taken with three different teachers. 
• Not all teachers provide trial lessons. 

You can find your remaining trial lessons on your Student Daskboard. Trial Lessons do not expire until you complete all of them. 

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Nowadays, learning English online has become very popular as it allows you to study in the comfort of your home and save you time, energy, and money. But it may be challenging to learn English on your own or by relying only on traditional online courses. The best-proven way to learn English online is by hiring a private English teacher. And one of the best places to find an experienced English teacher is uLanguage.

Learning English with a private teacher on uLanguage has many advantages compared to traditional online courses:

Your private English teacher will assess your level and develop a personalized study plan according to your level and learning objectives.

They will confront you in real-life situations and provide more practical knowledge of the English language. You will gain practical knowledge that a standardized online course can not offer.

Your online English teacher will help you work on the problematic aspects of the language and encourage you during the learning process.

Your teacher is always aware of your language level and will teach accordingly. They will alter their teaching style at your pace and comfort.

You will always have their full attention, and your teacher will answer any questions you may have about the language.

Cancellation & Rescheduling Policy

A confirmed Lesson is a commitment you make with a student. Reschedule or cancel as a last resort and only after you have communicated this with your student. 

We have a standardized lesson cancellation and rescheduling policy that applies to all teachers and students. Teachers cannot create their own policy.

1. More than 24 hours before the lesson start time: It's possible to reschedule or cancel when the student and the teacher agree (this must be done via the uLangug platform).
2. Within 24 hours of the lesson start time: It's not possible to reschedule or cancel before the lesson start time. After the lesson end time has passed, click "There was a problem", and select a resolution option.

In emergencies where a large number of lessons need to be cancelled, please contact support@ulanguage.com for further help.

Start and end your lessons on time

• Connect with your student on the agreed communication platform before the lesson time to avoid any potential technical problems.
• Start the lesson at the time scheduled with the student, and initiate contact with the student.
• Politely let students know that their lessons are ending by reminding them before the end of the lesson time period. 

Wait for your late student

If a student is late, be available to teach during the entire booked lesson time. However, teachers are not expected to make up lesson time lost due to student tardiness and are not required to continue the lesson beyond the official end time. 

The lesson didn’t happen on time

If a scheduled lesson can’t be completed on time, uLanguage encourages teachers and students to come to an agreement by reporting a lesson problem. Please always keep any relevant information about the uncompleted lesson in case it needs uLanguage’s mediation. 

If a student fails to attend a lesson, it is your right to be paid in full. However, we do recommend considering allowing the student to reschedule if the student had an accident, an emergency, or it was an honest misunderstanding. 

The student and the teacher have 72 hours to report a lesson problem since a lesson will be automatically confirmed as completed after 72 hours of the lesson time and lesson credits will be transferred to the teacher. 

If there is an issue with your lesson, make sure your stay in touch with your teacher, or turn to uLanguage in time to solve the problem. 

• Click "My Lessons" and find the problematic lesson under the "Waiting" category.
• Click “there was a problem” on the right side of the lesson page 
• Select the lesson problem and a solution
• Click "Confirm" and wait for the reply.

If in rare cases - teachers didn't attend a lesson without giving prior notice due to technical issues or personal emergencies - or there are other problems with your lesson, after the lesson, you can report a problem and let us know what happened.

In this situation, please make sure:

• Contact your teacher during and after the lesson time to check if the teacher is available 
• If there is no response from the teacher, report a problem
• Select lesson problem “teacher did not attend and did not give prior notice” and the solution

The teacher will have 7 days to respond to the request. If the lesson problem and solution are accepted, the lesson problem will be resolved in accordance with the solution proposed when the problem was reported. If the lesson problem and solution are declined, italki will settle the Lesson Dispute. A final decision will be made based on the information and details provided by both parties.

Trial lessons are a way to learn how to use the uLanguage system. They give you a chance to see the whole picture of what the italki experience is like at a discounted price. Trial lessons will help you get used to the payment process, the scheduling system, and how to confirm a completed lesson.

Each user has three trial lessons that they can use to try out italki. You can use 1 trial lesson per teacher, and you can use them whenever you’d like. You do not need to use them all at once, trial lessons do not expire.

The purpose of offering trial lessons is to give a way for students to get to know the system, not a way to get to know the teachers. If you are on the fence about a teacher, we would recommend researching feedback about the teacher from previous students, and watching their introduction video.

However, if something happens and your trial lesson gets cancelled, you can contact italki support with the lesson ID # of the canceled lesson, and we'll reactivate it for you.

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There are two types of teaching profile on uLanguage - Professional Teacher or Community Tutor. Each applicant can only choose one teacher type. You cannot apply to be an English Professional Teacher and Italian Community Tutor for example. 

Professional Teacher

• Professional teachers have training as educators and/or extensive professional teaching experience. They can provide students with resources, prepared materials, and structured lesson plans to help students reach their goals.
• To apply for a professional teaching profile, you must upload documents showing your training and experience as an educator.

Community Tutor

• Community tutors are friendly, helpful, knowledgeable, and use their time to provide students with conversation practice. 

What are the differences between Professional Teacher and Community Tutor?

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On uLanguage, a lesson can only be canceled or rescheduled 24 hours before the lesson start time. If your lesson takes place after 24 hours, you can go to the lesson page and request to "change date/time" of the lesson or "cancel the lesson".

To apply as a teacher, please follow these steps:

1. Submit an application on https://teach.ulanguage.net (via a computer or laptop, not available on the phone or app). Applicants will be notified of the result within 10 business days.
2. Complete the following onboarding process within 15 calendar days upon receiving a pre-approval email.
• Upload your identity document (How to pass ID verification?)
• Watch the Teacher Success tutorial videos
• Complete the guided tutorials to set up your account
• Pass the quizzes.

After you have completed the onboarding process and finished setting up your account you are ready to go! 

A few tips: 

1. Before you apply, please check which teacher type you want to apply for. You can only choose one teacher type.
   Difference between Professional Teacher and Community Tutor
   
   If you first apply to become a Community Tutor, you can later upgrade to Professional Teacher.
   Can a Community Tutor upgrade to a Professional Teacher?
   
   
2. As a teacher, you need to have the minimum requirements for technology.
   What are the technology requirements for italki teachers?
   
   
3. Once you’ve submitted your application, you can’t edit or cancel it unless you contact italki Support.
   
   
4. If you need help with preparing an introduction video, please check this page: How do I record and upload a video to italki?
   
5. Once you’ve become a teacher, you can update your profile such as your intro video, adding another teaching language, etc.

First, professional teachers must demonstrate their qualifications for teaching all the language(s) they intend to teach.

Examples:

Acceptable documents

1. Accredited language teaching certificate

2. University degree in language teaching

3. Teaching license

4. Proof of employment at a language teaching institution

1. Accredited language teaching certificate

It must be issued by an accredited institution. The accreditation information is usually displayed on the certificate or available on the website of the institution.

Examples:

• CELTA, DELTA (English)
• TESOL, TEFL (English, minimum of 120 hours)
• DELE, ELE (Spanish)
• CTCSOL（国际汉语教师证书）(Chinese)          

2. University degree in language teaching

A university degree in teaching XXX as a foreign or second language (bachelor's and above).

Degrees in literature, linguistics, or translation/interpretation don't qualify you as a professional language teacher. You need to provide other documents or proof showing your language teaching skills. 

3. Teaching license

A national or state teaching license for the target language.

4. Proof of employment at a language teaching institution

It can be a copy of a work contract showing your employment as a professional teacher or a reference letter from a school director or reputable teaching institution.

All documents must:

• Be signed and dated
• Have clearly visible contact information
• Show the dates of your employment
• Describe your responsibilities as a teacher

Unacceptable documents

1. Unaccredited certificate

Free online courses or training, such as Certificate of Achievement, Certificate of Participation, or Certificate of Accomplishment.

Examples, courses from:

• Udemy, Coursera, or other MOOCs
• Open2Study
• ALISON online courses
• Community-organized workshops

Image from FreeOnlineCourses.com

2. Language proficiency certificate

This type of document shows your language proficiency, not your language teaching skills.

For example:

• IELTS, TOEFL (English proficiency exams)
• DALF, DELF (French proficiency exams)
• HSK (Chinese proficiency exam)